Information and sources
Salha Travel & Tour Global Sdn. Bhd. receives information you enter in enquiry, account and booking forms: names, contact details, traveller names and relevant birthdates, requests, uploaded documents and payment evidence. Information about fellow travellers may also be provided by the person making the booking; make sure you are authorised to provide it. Technical session, login and activity records support access and troubleshooting.
Why information is used
Information supports responding to enquiries, managing accounts and bookings, calculating eligible traveller options, reviewing documents and payments, preparing departures and providing booking updates. Audit records help investigate changes and financial discrepancies. Optional requests should contain only information needed to explain your needs.
Required and optional details
Required form fields are marked. Without information needed for an account, booking, child eligibility or document review, that particular service may not be completed. A phone number is optional on the general enquiry form. You can use the privacy topic without uploading identity documents at the initial enquiry stage.
Who can access information
Access follows assigned staff roles and record permissions: Sales handles permitted customer enquiries/bookings, Finance reviews payment records, Operations reviews travel documents and preparation, and assigned tour leaders receive trip information needed for their work. When enabled, a payment gateway handles hosted payment processing. Hosting, email or travel-service providers may receive information necessary for the relevant service when used. Only information needed for the relevant service should be provided.
Protection and retention
The application uses authenticated private-document routes, role/record checks, hashed passwords and protected integration secrets. No online system can promise absolute security. Booking, payment and audit history is retained to support service and reconciliation; there is no automatic deletion promise or fixed retention period stated here. Ask Salha about the records relating to your booking and any retention question through the privacy enquiry topic.
Your questions and choices
You may ask to access or correct information, raise a privacy concern or ask about limiting processing/withdrawing consent where applicable. Use Contact Salha and select Privacy; include a booking reference if relevant but avoid sending identity documents or credentials in the initial message. Identity/authority and the scope of a request may need verification. Requests are reviewed in light of applicable requirements and records needed for existing transactions; deletion or a particular outcome is not automatic.
Cookies and changes
Session and browser storage support signed-in access, security, language choice, saved journeys and the welcome display. Read Cookie & Storage Information for details. This notice should be reviewed when actual services or data uses change. Your agreed booking terms remain attached to the booking record.
Travel documents, private requests and public reviews
Private-trip enquiries include dates, party details and contact information so the authorised team can prepare a quotation. Identity uploads and agency travel files are stored privately and checked against account permissions and release rules. Do not submit passport images in a public review or contact message. A review, display name and optional photo are made public only with your consent and after moderation. Review edits return to moderation. Ask Salha through the privacy enquiry option about access, correction or retention of your information.