How do I choose a departure?
Open a package and choose an available departure. Set the adults, children and room type. Traveller numbers must match the room occupancy. If no bookable option is shown, ask Salha for the latest information.
Is my booking confirmed?
Check Booking status in My Trips. Saving a booking can reserve seats temporarily; confirmation depends on the configured payment requirement and seat allocation. Payment and document statuses are shown separately.
I uploaded a bank transfer. Why is the balance unchanged?
Transfer evidence is a request for verification. The balance changes only after Finance verifies the received funds. Avoid submitting the same transfer repeatedly. Keep the reference and check the payment status.
What if a document is rejected?
Open Traveller Details in My Trips, read the review note and replace the relevant file. PDF, JPG or PNG files up to 8 MB are accepted. A replacement needs another review.
Can I change traveller details or cancel?
Send an enquiry with your booking reference and the requested change. Do not assume a request has changed a confirmed booking or that a refund is approved. Package conditions and supplier arrangements must be reviewed.
Where are my receipts and itinerary?
Open your trip to view payments and the booked itinerary. Receipts appear for verified payments. You can also download the available invoice and payment statement from your booking. Contact Salha if an expected record is missing.
Your private journey and feedback
Select Private Trip on a package to send your dates, group size, room preference and flight choice. Ground arrangements exclude flights and meals; if Salha arranges flights, the team quotes airfare after reviewing your dates. Track the request and accepted invoice in your account. After a completed, fully paid trip you may submit a review. Only consented reviews approved by a different authorised moderator appear publicly; editing a review sends it for approval again.