Your selected journey
The published package explains its itinerary, inclusions, exclusions and important information. Review the departure dates, traveller category, room occupancy, supplements and total before confirming. If a price or date is not published, request a quotation rather than assuming availability.
Booking and payment stages
A saved booking may hold seats temporarily. Confirmation follows the configured deposit/payment requirement and seat allocation. Use the payment schedule shown for your booking. Uploaded proof and a gateway return are not verification of funds. Expired holds, late funds or allocation exceptions require staff review.
Traveller responsibilities
Provide accurate names, contact details and eligible child birthdates. Review destination entry requirements, personal travel documents and required preparation. Document approval by Operations is not a visa or border-entry guarantee. Ask about specific needs before committing to an option.
Changes, cancellation and refunds
Send requests with your booking reference. Applicable package/supplier conditions and the stage of arrangements affect review. A request does not itself amend or cancel a confirmed booking, release received funds or approve a refund. Read Cancellation & Refund Information and the conditions stored with your booking.
Records and clarification
Keep your booking reference, reviewed terms, payment records and communications. Later website edits do not rewrite the stored price/itinerary/terms for an existing booking. Ask Salha to clarify any inconsistency before relying on a change. Specific approved conditions in your booking should be reviewed alongside this general guide.