Start with your booking conditions
Review the cancellation conditions saved with your booking and any approved quotation. Charges, eligibility and supplier restrictions can differ by package and stage of arrangements. This page does not set a universal cancellation fee, refund percentage or processing deadline.
Send a review request
Use Contact Salha with your booking reference, traveller details needed to identify the booking and the requested change/cancellation. State relevant dates and circumstances. Do not send banking passwords or one-time codes. A submitted enquiry is not an automatic cancellation.
Wait for the reviewed outcome
The team checks the booking, received funds, applicable conditions and supplier arrangements. Ask for the confirmed outcome and any amount or next action in writing. A booking status change and a financial refund are separate matters.
Payments remain traceable
Cancellation preserves payment and receipt history for reconciliation. An excess or late payment is reviewed and is not automatically paid out. Keep transfer references and receipts; contact Salha if the balance or payment status needs clarification.