Check what is requested
Open Traveller Details in your trip and review the requested information. Requirements can differ by destination and traveller. Check official entry and passport requirements for your nationality and itinerary; do not assume one rule applies to everyone.
Upload carefully
Use readable PDF, JPG or PNG files up to 8 MB. Check the traveller name before uploading. Avoid unrelated identity records or financial credentials. Private documents are accessed through authenticated routes rather than the public image gallery.
Follow the review status
Required means a document is still needed. Submitted files await review. If rejected, read the review note and replace the file. Approved indicates that Operations has reviewed the uploaded document; it does not guarantee visa or border admission.
Before departure
Read the booked itinerary, payment schedule and final travel details. Check the meeting point and time when confirmed. Keep original documents and important booking records available for travel. Use the enquiry form for corrections or accessibility/preparation questions.
Participant uploads and agency documents
My Trips lists the document types requested for each participant. Where required, upload a clear passport biodata page and a passport-size portrait on a white background. Each type is reviewed separately; replacing it requires a fresh review while preserving upload history. Agency documents are separate: actual e-tickets or PNR, approved ETA/visa documents, itineraries and preparation or declaration guidance are published by Operations. They become available only after their displayed release condition is met. Payment alone does not create an airline ticket or an immigration approval. Follow the guidance supplied for your own trip; ask Salha if anything is missing.